From dating apps to the office: Why ‘ghosting’ is becoming a workplace problem

BY THE CHRONICLE STAFF

For years, “ghosting” was a term most often associated with dating apps—when one person suddenly stopped responding to messages and disappeared without explanation. Now, experts say the same behavior is becoming increasingly common in the workplace, creating frustration for employers, coworkers and job seekers alike.

The trend has gained attention as more hiring managers report candidates accepting interviews, job offers or even first-day start dates, only to vanish without a phone call, email or text message.

In other cases, employees stop responding to supervisors, fail to show up for shifts or quietly exit a position without notice.

While workplace ghosting isn’t limited to one age group, many discussions have focused on Generation Z—young adults born roughly between 1997 and 2012—who are entering the workforce in greater numbers.

Researchers caution that broad stereotypes should be avoided, but some experts believe changing communication habits and increased reliance on digital interactions may be influencing workplace expectations.

Psychologists interviewed by Fox Business suggest that fewer face-to-face relationship experiences and more communication through smartphones and social media may leave some young workers less comfortable with difficult conversations. Rather than delivering bad news directly, avoiding the conversation altogether can seem easier.

The consequences, however, can be significant.

Employers invest time and money recruiting, interviewing and training new employees. When someone disappears without warning, businesses are often forced to restart the hiring process, increasing costs and leaving remaining employees to cover unexpected staffing gaps.

Job seekers are experiencing ghosting as well. Many applicants report completing multiple rounds of interviews only to never hear back from prospective employers. As a result, communication breakdown has become a two-way problem rather than one that affects only businesses.

Communication experts say transparency remains the simplest solution. Whether declining a job offer, resigning from a position or informing a candidate they were not selected, a brief and respectful message can prevent confusion and preserve professional relationships.

For employers, creating a workplace culture that encourages honest conversations and provides regular feedback may reduce the likelihood of employees quietly disengaging or disappearing. For workers, experts say learning to navigate uncomfortable discussions is an important career skill that can strengthen professional reputations over time.

As digital communication continues to shape both personal and professional relationships, workplace ghosting serves as a reminder that technology may make disappearing easier—but clear communication is still one of the most valuable skills employees can bring to the job. ■